Sona 104 Privacy Policy
Your personal data is our top priority. This policy clearly explains how we collect, store, and protect your information.
Last Updated: January 2026
1. What Information We Collect
Sona 104 collects various types of data to deliver the best experience and ensure platform security. A detailed breakdown of what we collect is provided below.
Account & Identity Information
At registration, we collect your full name, date of birth, mobile number, and email address. As part of age verification and the KYC process, your National ID or passport details may also be required. This information is used solely to verify your identity and ensure no one under 18 is using the platform. Account data is stored in encrypted form on our secure servers and cannot be accessed by unauthorized parties.
Device & Browser Information
When you access the sona 104 platform, your device type, operating system, browser version, and IP address are automatically recorded. For mobile devices, device identifiers and network operator details may also be collected. This technical information is used to improve platform performance, detect unusual login attempts, and prevent fraud. Device data also helps us deliver a mobile-optimized experience for users in Bangladesh.
Payment & Financial Information (BDT)
During deposits and withdrawals, we collect your bKash, Nagad, Rocket, or other local mobile banking account numbers along with transaction amounts. Full card numbers or bank account passwords are never stored on our servers — payment information is sent directly to the payment processor in encrypted form via the payment gateway. sona 104 only retains transaction records, amounts, and dates, which are necessary for financial auditing and dispute resolution. All transactions are processed in BDT and this data is stored under strict security protocols.
Usage & Behavioral Data
We collect behavioral data including which games you play, which sports events you bet on, how long your sessions last, and which features you use most. This helps us provide personalized offers and recommendations based on your preferences. The same data is used to identify unusual betting patterns and promote responsible gaming. By analyzing usage history, we design new platform features and improve existing services.
2. How We Use Your Information
Sona 104 uses collected data only for specific, legitimate purposes. We never use your information for unnecessary or unrelated activities. The primary purposes are outlined below.
- Account Management & Security: Your information is used to create and secure your account and prevent unauthorized access. It is essential for login, password recovery, and two-step verification. If suspicious activity is detected, we will alert you immediately via SMS or email.
- Payment Processing: Payment information is used to process deposits and withdrawals in BDT, maintain transaction history, and resolve any financial disputes. It is also required to stay seamlessly integrated with mobile banking services.
- Customer Support: Your account information is used to help our support team respond quickly and accurately to any issues or questions you may have. By maintaining a history of past interactions, we make every conversation more relevant and effective.
- Ensuring Responsible Gaming: By analyzing betting behavior, we identify excessive or risky gaming patterns and, where needed, help users set voluntary limits. This is a key part of our responsible gaming policy.
- Legal Compliance: Data is retained to meet applicable laws and regulatory requirements in Bangladesh, prevent money laundering, and respond to legitimate requests from authorities.
- Service Improvement: Behavioral data is analyzed to assess platform performance, develop new features, and continuously improve the user experience.
3. Cookies & Tracking Technologies
Sona 104 uses cookies and similar tracking technologies to enhance your browsing experience and keep the platform running smoothly. Cookies are small text files stored in your browser that help the platform recognize you on your next visit.
Cookie Types
- Essential Cookies: These cookies are essential for maintaining login sessions, storing security tokens, and processing form data. Without them, the platform will not function properly.
- Functional Cookies: These cookies remember your language preference, display settings, and frequently used features, making each session more convenient for you.
- Analytics Cookies: These cookies help us understand how users navigate the platform. The data collected is aggregated and cannot be used to identify any individual.
- Security Cookies: These cookies protect against fraud and automated bot attacks. They are a critical component of the platform's overall security framework.
You can disable or delete cookies at any time through your browser settings. Please note that disabling essential cookies may limit certain platform features. Most modern browsers offer detailed cookie controls, letting you accept or reject specific types of cookies.
4. Sharing Information with Third Parties
Sona 104 never sells your personal data or transfers it to third parties for commercial purposes. Data is only shared in specific circumstances and under strict conditions, which are clearly outlined below.
- Payment Service Providers: Only the information necessary to process transactions is shared with bKash, Nagad, Rocket, and other approved payment gateways. These payment processors follow their own strict privacy policies and may not use the data for any other purpose.
- Technology Service Partners: Limited technical data may be shared with cloud hosting, cybersecurity, and data analytics service providers. These partners are bound by contract with sona 104 and are legally obligated to maintain the same level of data protection.
- Law Enforcement: Data may be disclosed in response to a valid court order or government authority request under Bangladesh law. In such cases, we respond only to the specific request and do not provide any additional information. Where legally permitted, we will endeavor to notify you in advance.
- Business Changes: In the event of a change in ownership or management of sona 104, user data may be transferred to the new entity. We will notify users in advance and remain committed to protecting their rights.
Beyond the situations described above, your personal data will not be shared with any third party without your explicit consent. We require all our partners to uphold the same standard of data protection.
5. Data Retention & Security
Sona 104 uses industry-leading security technology to protect your personal information. Multiple layers of security safeguard our servers and databases, operating around the clock to keep your data safe.
TLS/SSL encryption is applied to all data in transit. Sensitive data at rest is protected with AES-256 encryption. Payment information is never stored in plain text.
Only authorized personnel can access specific data. Every access is logged and regularly audited. Any suspicious access is blocked immediately.
Data is retained for as long as your account remains active. After account closure, certain data may be kept for up to five years as required by law. After that period, data is securely deleted.
In the event of a security breach, we will promptly notify affected users. Depending on the nature and severity of the incident, necessary steps will be taken within 72 hours. Every possible measure will be taken to minimize harm.
We conduct regular security reviews and penetration tests to identify and address potential vulnerabilities in a timely manner. That said, no method of transmitting data over the internet is completely secure, so you should keep your password and login credentials private and change them regularly. If you notice anything unusual on your account, please contact our support team immediately.
6. Your Rights, Policy Changes & Contact
Your Data Rights
As a registered user of sona 104, you have the following rights regarding your personal data. If you wish to exercise any of these rights, please contact us and we will respond within a reasonable timeframe.
- Right to Access: You can request to know exactly what personal data we hold about you at any time. We will provide a full summary of your information within 30 days of receiving your request. This service is completely free of charge.
- Right to Rectification: If any of your information is incorrect or incomplete, you can request a correction. Your name, mobile number, and email can be updated directly from Account Settings. For other details, please contact our support team.
- Right to Erasure: You may request to close your account and have your personal data deleted. However, certain data may need to be retained for a defined period due to legal obligations. Once that period expires, the data will also be securely deleted.
- Right to Object to Processing: You may object to marketing communications or certain types of data processing. If your objection is valid, we will stop that processing.
- Right to Data Portability: You can receive your personal data in a structured, commonly usable format.
Policy Updates
Sona 104 reserves the right to update this Privacy Policy as needed. For any significant changes, we will notify you via your registered mobile number or email and display a notice on the platform. The date of the latest revision will always appear at the top of the page under "Last Updated". Continued use of the platform after any changes will be considered acceptance of the updated policy. We recommend reviewing this page periodically.
Contact Support
For any privacy questions, concerns, or requests to exercise your rights, please get in touch with us. Our dedicated support team is available from 9 AM to 11 PM Bangladesh time, and we typically respond within 24 to 48 hours.
Email: support@sona104.ws
For privacy-related inquiries, please email us with the subject line "Privacy Request".
Still have questions?
You'll find answers to common questions in our FAQ section. Or simply open an account and experience the sona 104 platform for yourself.